Effective Date: 25/11/2024
This Privacy Policy ("Policy") outlines how ISIRI Technologies Pvt. Ltd. ("ISIRI Tech") collects, uses, discloses, and protects personal information provided by users in connection with its AyusLab Web Application and AyusCare Mobile Application. By using these services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
Scope of the Privacy Policy
This Privacy Policy applies solely to the information collected through the AyusLab Web Application and AyusCare Mobile Application. It does not cover websites or applications operated by other companies or organizations to which we may link. We encourage you to review the privacy policies of third parties before sharing your personal information.
1. Information We Collect
1.1 Personal Information Collection
We collect personal information to process diagnostic test requests, provide access to test results, and enable a seamless user experience. The types of data collected include:
1.2 Additional Information
1.3 Cookies and Tracking
Cookies are used to enhance user experience and navigation. The categories include:
2.1 Primary Uses
Collected information is used to:
2.2 Patient Outreach
We use patient data to notify users about features, promotions, or healthcare offerings with their explicit consent. No data is sold to third parties for marketing purposes.
2.3 Aggregated Information
Statistical user data (e.g., total number of visitors) may be shared without revealing personally identifiable information.
3. Data Security
We adopt stringent measures to protect your personal data:
4. Information Sharing and Disclosure
Personal data is shared only under the following circumstances:
5. Location Data Usage
6. User Rights
Users have the right to:
7. Policy Updates
This Policy may be updated periodically. The latest version, including any revisions, will be posted on this page. Continued use of our applications constitutes acceptance of these changes
8. Payments, Refunds & Cancellations
8.1 Payment Processing
AyusLab and AyusCare applications use third-party payment service providers including Cashfree Payments to securely process online transactions.
No payment card information (such as card number, CVV, expiry date, UPI PIN) is stored on AyusLab servers. All sensitive card/banking data is directly handled and encrypted by the authorized payment provider in accordance with PCI-DSS standards.
8.2 Order Confirmation & Receipts
Once a payment is successfully completed, users will receive a confirmation message and/or receipt through email, SMS, or in-app notification.
8.3 Refund & Cancellation Policy
We follow a transparent and fair refund process for paid diagnostic services:
Service not fulfilled due to AyusLab operational issue → Full refund
Duplicate payments or failed transactions where funds are deducted → Full refund
Refunds will be processed to the original payment method within 5–7 business days, depending on the payment provider’s policies.
8.4 Failed or Pending Transactions
In the event a payment fails yet funds are deducted from the customer’s account, the amount will be credited back automatically by the payment provider within 5–7 working days. Users may contact us for support if the refund does not reflect within this duration.
8.5 Chargebacks & Disputes
Users are encouraged to contact AyusLab Support first for any payment-related concerns. If unresolved, disputes may be raised with the payment provider or applicable regulatory authority as permitted under Indian law.
For questions or concerns, contact:
ISIRI Technologies Pvt. Ltd.
IH-10, Hemavathi Nagar, Alape, Padil, Mangalore - 575007, Karnataka, india
Email: info@ayuslab.com
Phone: +91-888-00-16018